How to Book / Terms and Conditions
Scroll for more
Ready to book?
Here’s all you need to know to get your tickets for a screening or event at Mwldan.
You can book tickets for our events in person, by phone on 01239 621200, or online 24/7 via mwldan.co.uk
In person and by phone:
Our box office hours are 12pm – 8pm Tuesday – Sunday.
We are closed on Mondays during term times but open 7 days a week 12pm – 8pm during the holidays.
Out of hours, and when our box office is busy, you will get our answer machine. Please leave your name and number and we will call you back as soon as possible.
We accept cash, and all major credit cards.
Booking online
You can book your tickets 24/7 online at mwldan.co.uk. Your tickets will be emailed to you on completion of your booking. There is no need to print your tickets, simply turn up and show them on your phone at the Box Office / to a member of staff. If you do not have a mobile phone we will accept a printout. If you do not have a printer, our box office can print a physical ticket for you.
Booking charges
We add a small fee of 10% to your booking, which is capped at £3. This fee helps us to cover our administrative costs.
Terms and Conditions
When purchasing a ticket by telephone, over the counter, or online, and attending this/these events(s) you are accepting the following Terms & Conditions and agreeing to be bound by them and to comply with all applicable laws and regulations
Terms and conditions
You’ll be able to see all available concessionary prices on offer on our website when booking a ticket.
We offer concessions to:
Please let us know of any access issues or seating requests via the comments field during the online booking process, or you can tell a member of staff when you book over the phone. We will do our best to accommodate (although this cannot
always be guaranteed).
Live Events:
Seats for live events may be reserved without payment but will only be held for you for 7 days after which time they will be released for resale. Payment must be
made immediately for bookings within 7 days of a show.
Cinema:
Reservations without payment are not possible for cinema performances.
Live shows:
Children aged 2 and under do not require a ticket, however they will not be allocated their own seat and will need to sit on the lap of their accompanying adult. Occasionally we have live events that carry an age guidance provided by the producers, please take note of this before you consider attending.
Please be considerate of your fellow audience members should your child become unsettled during a show or screening.
Film screenings:
Babies and children aged 2 and under do not require a ticket, however they will not be allocated their own seat and will need to sit on the lap of their accompanying adult. Please note that the age certification still applies, so children under the age of 2 can only be admitted into U, PG or 12A certified films.
Parental discretion is always advised as some younger children may be more sensitive than others to a film's content. Further advice can be found on the BBFC website bbfc.co.uk
We do not offer refunds, however, if for any reason you are unable to make a performance or screening you have booked for, your tickets can be returned up to seven days in advance of a performance and we will issue you with a full credit note which will be valid for 24 months from the date of issue.
We can also exchange your tickets for a more suitable performance of the same show or film, or in the event of a full house we will do our best to re-sell your tickets for you (although this cannot be guaranteed).
You must notify the box office at least 7 days in advance of the event to return tickets for exchange or credit. You can do this via telephone at 01239 621 200 or by email boxoffice@mwldan.co.uk. We regret that we cannot issue exchanges or credits once the date has passed if you haven’t notified us in advance.
We understand that being late can be unavoidable at times. However, to minimize disturbance to the performers and audience, you may be asked to wait until a convenient moment in the show before being allowed in. It is important to note that some productions do not allow latecomers, so please plan accordingly and leave plenty of time to avoid disappointment.
In the event of a sell-out, we frequently offer a waiting list. Any tickets returned will be reallocated to names on our waiting list on a first-come, first-served basis. Please contact our box office to be added to a waiting list.
If we (Mwldan) or the event promoter has cancelled or postponed a date you are entitled to a full refund, or the option to move your tickets to the new date.
We offer gift vouchers in different denominations. You can buy these in person at our Box Office or you can also book these gift vouchers online and send them directly to a friend.
Gift/credit vouchers cannot be exchanged for cash. If any product purchased with a voucher is exchanged or refunded, any money owing will be added to the balance on the gift/credit voucher. Gift vouchers are valid for two years from date of purchase.
Guide Dogs and Accredited Assistance Dogs are welcome in our building. If you would like to bring your assistance dog into a screening or event please let our box office know on booking, or contact us on boxoffice@mwldan.co.uk / 01239 621 200.
You can pay with vouchers online. On the ‘confirm order’ page click on ‘Do you have a voucher code’. Insert the voucher code and close the window. Any remaining amount on your voucher will be saved for future use or any outstanding balance can be paid with the credit/debit card.
Hynt is a national access scheme that works with theatres and arts centres in Wales to make sure there is a consistent offer available for visitors with an impairment or specific access requirement, and their Carers or Personal Assistants.
The site will tell you all you need to know about Hynt: who it’s for; what it provides; and how to become a member: www.hynt.co.uk/en
If you need support or assistance to attend a performance, then you may be eligible to join Hynt. Our Box Office team will be happy to assist you with your application, or you can find more information and apply online here.
Contact our box office on 01239 621 200 or email boxoffice@mwldan.co.uk and they will be able to arrange your tickets for you.
We may, on occasion, conduct security searches to ensure the safety of patrons.
We reserve the right to remove from the theatre, without refund, any visitor who disrupts other audience members' enjoyment.
Special Effects (e.g. strobe lighting, flashing lights, hazer) - this may not be notified to the theatre until the actual event date. If you are concerned about the inclusion of any special effects during a performance, please ask at the time of booking and check with our staff or foyer notices for more information when you visit.
If you experience any problems during the show, please notify a member of our front-of-house team, and they will try their best to rectify the issue.
The use of cameras or recording equipment is
strictly forbidden unless otherwise stated. Where photography is permitted, it should be kept to a minimum and at an acceptable level out of courtesy to our artist(s) and fellow audience members. Flash should never be.
Please contact our box office if you think you may have lost an item during your visit. We can accept no responsibility for possessions lost or stolen on the premises.
Official show merchandise may be available from the promoters. We do not accept any responsibility for the sale of such merchandise.
We reserve the right to make necessary changes to the programme at short notice. We always recommend that you pre-book your tickets whenever possible then we can then contact you in the event of any unforeseen circumstances.
We reserve the right to make changes to these Terms & Conditions at any time without notice.