BOOKED YOUR TICKETS?

Firstly, please check your tickets carefully (dates, times and events) and inform the box office immediately if there is anything amiss. 

BOOKING FEES 

As of 1st April 2025, a 10% booking fee will be added to the ticket price, capped at a maximum charge of £3 per transaction.

Mwldan is an independent, not-for-profit charity committed to operating effectively during these challenging economic times. Due to rising costs from utilities, funding cuts, the cost of living, and the ongoing impact of the pandemic, we will be introducing a booking fee as of 1st April. This nominal fee of 10% (including VAT) on all tickets, capped at £3.00 per transaction, will help cover staffing, credit card charges, and technology costs. Ticket prices will remain unchanged, and no booking fees will apply to products (e.g. TMFS Membership, Gift Vouchers) or hired classes at Mwldan’s stiwdios.

CANCELLATIONS AND REFUNDS

• If for any reason you are unable to make a performance or screening you have booked for, your tickets can be returned up to seven days in advance of a performance and we will issue you with a full credit note which will be valid for two years from date of issue.

• Alternatively, we can exchange your tickets for a more suitable performance of the same show or film, or in the event of a full house we will do our best to re-sell your tickets for you (although this cannot be guaranteed).

• Gift/credit vouchers cannot be exchanged for cash and are valid for two years from the date of issue. If any product purchased with a voucher is exchanged or refunded, any money owing will be added to the balance on the gift/credit voucher.

CANCELLATION OF EVENTS BY MWLDAN

If it is necessary to move an event to a new date you will get offered tickets for the new date. Should the new date not be suitable we will offer you a full refund or credit on our system. Contact our boxoffice on boxoffice@mwldan.co.uk

RESERVATIONS

• Seats for live events may be reserved for seven days without payment, after which time they will automatically be released for sale. Payment must be made immediately for bookings within 7 days of a show.
• We do not take reservations without payment for cinema performances.

***BOOKING TICKETS FOR ONE OF OUR CO-PROMOTED EVENTS AT CARDIGAN CASTLE OR OTHER VOICES?***

• Tickets for Cardigan Castle | Mwldan / Other Voices co-promoted events are non-refundable. Mwldan is the sole ticket outlet for these events.
• Please refer to the event page on our website for essential information specific to the event such as seating, age suitability, catering information etc.
• Further essential information regarding your event will be sent to you closer to the time. Please contact our box office should you have any further questions regarding the event you have booked for. 

TICKET PRICES & CONCESSIONS

CINEMA PRICES

Cinema admission for screenings is £8.40 (Adults). £7.70 (Senior 60+, Disabled, Job Seeker / Income Support, Full-Time Student 15+) and £5.90 (Children aged 14 and under). Please refer to individual events for prices for Live Broadcast Events such as NT Live and Met Opera screenings. You are advised to take note of the film classification ratings to avoid disappointment, as no refund can be made if you purchase tickets for a film you are not old enough to view.

PRICES FOR LIVE SHOWS

Concessionary prices for live events (in brackets where applicable) are available if you are a child (aged 14 or under), full-time student, senior citizen, disabled or registered unemployed. Please show proof of status. Babes in arms (2 and under) go free, but are not allocated their own seat.   

GROUP PRICES

It may be possible to arrange group prices for certain events for groups at Mwldan. Please contact our Marketing Department marketing@mwldan.co.uk

COMPLIMENTARY TICKETS

Please note that complimentary tickets and/or cinema raffles prizes are not valid for any film screening which falls in the first four weeks of a film's National Release. Please contact our Box Office if you need clarification of eligible screenings.

SEATING REQUESTS

You will have the opportunity during the online booking process to let us know if you have any special requirements with regard seating, or please contact our box office on 01239 621200 and we will do our best to accommodate you. Please speak to a member of staff on arrival should you require assistance.