Ticket Information

Booked your tickets?

                       

Firstly, please check your tickets carefully (dates, times and events) and inform the box office immediately if there is anything amiss. 

 

No Printer? No Problem!

You can gain entry using your mobile phone, or you can collect your physical tickets at the box office if you can't print them off.

 

Start Times

Please note that our films start at the time advertised (the trailers will run for up to 20 mins before the advertised time).

 

Book in advance

If you have not booked your tickets in advance please contact the box office to check availability before you leave home. Sometimes details change or shows sell out and we don’t like to see people disappointed. If there are any changes to the event you have booked for,  we will try and contact you using the number you gave us when you made the booking.

 

Leave enough time!

Nobody likes queuing. Our box office can get very busy in the run-up to a film or show going in. We always advise booking in advance or arriving sufficiently early to allow time to park and to avoid queuing.

 

EXCHANGES AND REFUNDS 

• If for any reason you are unable to make a performance or screening you have booked for, your tickets can be returned up to seven days in advance of a performance and we will issue you with a full credit note.

• Alternatively, we can exchange your tickets for a more suitable performance of the same show or film, or in the event of a full house we will do our best to re-sell your tickets for you (although this cannot be guaranteed).

• Customers are advised to take note of the film classification ratings to avoid disappointment, as no refund can be made if they purchase tickets for a film they are not old enough to view. 

• Gift/credit vouchers cannot be exchanged for cash. If any product purchased with a voucher is exchanged or refunded, any money owing will be added to the balance on the gift/credit voucher.

 

RESERVATIONS

  • Seats for live events may be reserved for seven days without payment, after which time they will automatically be released for sale. Payment must be made immediately for bookings within 7 days of a show.
  • We do not take reservations without payment for cinema performances.

 

***BOOKING TICKETS FOR ONE OF OUR CO-PROMOTED EVENTS AT CARDIGAN CASTLE?***

  • Theatr Mwldan's usual ticketing terms and conditions also apply to Cardigan Castle events.
  • Please refer to the event page on our website for essential information specific to the event such as seating, age suitability, catering information etc.
  • Further essential information regarding your event will be sent to you closer to the time. Please contact our box office should you have any further questions regarding the event you have booked for. 

 

TICKET PRICES & CONCESSIONS

 

CINEMA PRICES

Cinema admission for 2D screenings is £7.50 (Adults) and £5.70 (Children aged 14 and under). 3D cinema prices are £8.50 (Adults) and £6.70 (Children aged 14 and under) which includes the use of returnable 3D glasses. Please refer to individual events for prices for Live Broadcast Events such as NT Live and Met Opera screenings. You are advised to take note of the film classification ratings to avoid disappointment, as no refund can be made if you purchase tickets for a film you are not old enough to view.

 

PRICES FOR LIVE SHOWS

Concessionary prices for live events (in brackets where applicable) are available if you are a child (aged 14 or under), full-time student, senior citizen, disabled or registered unemployed. Please show proof of status. Babes in arms (2 and under) go free, but are not allocated their own seat.   

 

GROUP PRICES

It may be possible to arrange group prices for certain events for groups at Mwldan. Please contact our Marketing Department marketing@mwldan.co.uk

 

MATES RATES

We have a special discounted ticket scheme for those aged 11-18 years old - click here for full details.

 

COMPLIMENTARY TICKETS

Please note that complimentary tickets and/or cinema raffles prizes are not valid for any film screening which falls in the first four weeks of a film's National Release. Please contact our Box Office if you need clarification of eligible screenings.

 

SEATING REQUESTS

Seat for events in Theatr Mwldan auditoriums are allocated (so you will have a seat number and will be expected to sit in those seats). Our online booking system allows you to select your own seats. If you wish to change your seats after you have confirmed your booking or have any special requirements please contact our box office on 01239 621200 and we will do our best to accommodate you. Your seat numbers are clearly shown on your tickets. Please speak to a member of staff on arrival should you require assistance.

 

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