Exchanges and Refunds

• If for any reason you are unable to make a performance or screening you have booked for, your tickets can be returned up to seven days in advance of a performance and we will issue you with a full credit note.

• Alternatively, we can exchange your tickets for a more suitable performance of the same show or film, or in the event of a full house we will do our best to re-sell your tickets for you (although this cannot be guaranteed).

• Customers are advised to take note of the film classification ratings to avoid disappointment, as no refund can be made if they purchase tickets for a film they are not old enough to view. 

• Gift/credit vouchers cannot be exchanged for cash. If any product purchased with a voucher is exchanged or refunded, any money owing will be added to the balance on the gift/credit voucher.



  • Theatr Mwldan's usual ticketing terms and conditions also apply to Cardigan Castle events.
  • Please refer to the event page on our website for essential information specific to the event such as seating, age suitability, catering information etc.
  • Further essential information regarding your event will be sent to you closer to the time. Please contact our box office should you have any further questions regarding the event you have booked for.