Exchanges and Refunds

• If for any reason you are unable to make a performance or screening you have booked for, your tickets can be returned up to seven days in advance of a performance and we will issue you with a full credit note.

• Alternatively, we can exchange your tickets for a more suitable performance of the same show or film, or in the event of a full house we will do our best to re-sell your tickets for you (although this cannot be guaranteed).

• Customers are advised to take note of the film classification ratings to avoid disappointment, as no refund can be made if they purchase tickets for a film they are not old enough to view. 

• Gift/credit vouchers cannot be exchanged for cash. If any product purchased with a voucher is exchanged or refunded, any money owing will be added to the balance on the gift/credit voucher.